

Access Ambassadors visited Xplore! to share lived experience feedback focused on family engagement, communication and sensory accessibility. The report identified strengths in interactive learning and staff support, while offering clear, practical suggestions to improve signage, pre-visit information and inclusive experiences for children with different access needs.

Access Ambassadors visited Welsh Mountain Zoo as part of an Access Ambassador Family Trip. The visit report captured how families experienced arrival, wayfinding, staff interaction and the overall visitor journey. Feedback highlighted positive inclusive practice already in place, alongside practical recommendations to improve accessibility information, sensory considerations and consistency across the site.