Access Card Setup Progress
Accessibility Matters: Everyday 2,000 people with disabilities register for the Access Card
Access Card in Wales
We provide:
Guidance on what the symbols mean
Bilingual posters and downloadable resources for your venue
Support to promote that you recognise the Access Card
Help embedding the card into your booking, ticketing, or customer journey
Recognising the Access Card is free and easy to introduce.
Why Customers Look for the Access Card:
For disabled people and families, seeing the Access Card recognised means:
Fewer barriers
Less anxiety
More confidence to visit
It sends a clear message: “You are welcome here.”
Why the Access Card Matters
Not all disabilities are visible, and many people find it difficult to explain their needs repeatedly. The Access Card helps to:
Reduce barriers for disabled customers
Supports you to make reasonable adjustments
Increase confidence for staff when supporting access needs
Create more welcoming experiences without guesswork
Build trust with customers and families
By recognising the Access Card, your venue shows that accessibility is understood, respected, and taken seriously.
How It Works for Your Business
The Access Card uses a set of easy-to-understand symbols that represent access requirements such as:
Accessible seating or space
Assistance for queueing
Support for sensory environments
Carer or companion access
Your team doesn’t need medical details — just the information needed to offer a better experience.